Return & Exchange Policy

Due to the intimate nature of lingerie products, we take hygiene seriously. Therefore, returns are accepted only for defective or incorrect items.

Eligibility

To be eligible for a return or exchange:

  • Item must be unworn, unwashed, and in its original packaging.

  • A return request must be submitted within 7 days of delivery.

Non-Returnable Items

  • Lingerie, bodysuits, or any item that has been worn or removed from hygiene seals.

  • Sale or clearance items.

How to Request a Return

Please contact our support team at support@lunarellelingerie.com with:

  • Your order number

  • Reason for return

  • A photo of the item (if defective or incorrect)

We will review your request and provide instructions for return or replacement.

Refunds

Refunds are issued to your original payment method once the item is received and inspected.
Shipping fees are non-refundable.